Shipping & Return Policy

SHIPPING POLICY

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Exceptions: We offer pre-order options on forthcoming releases at a future date. Purchased “PRE-ORDER” items will ship the week of the published release date unless the record label has delayed the release date.

Domestic Shipping Rates and Estimates

We offer $6.95 flat rate Standard shipping to customers in the PR.

FREE SHIPPING is available for orders over $99. Some items are exempt from Free Shipping.

Shipping option

Estimated delivery time

Price

Standard

2 to 10 business days

$6.95

USPS PRIORITY

2 to 3 business days

$11.95

 

 

 

 

In-store pickup

You can skip the shipping fees with free local pickup at [check Oye Records location availability at checkout]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. Exceptions: We offer pre-order options on forthcoming releases at a future date. Purchased “PRE-ORDER” items will ship or be available for pickup the week of the published release date unless the record label has delayed the release date.

Please have your order confirmation email with you when you come.

International Shipping

We currently do not offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at info@oyerecordspr.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@oyerecordspr.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at help@oyerecordspr.com